Privacy Policy

Crown & Pusher ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, request a postage pack, or use our watch servicing facilities.

Crown & Pusher is a trading division of Luxe Corporation Ltd. For the purposes of the General Data Protection Regulation (GDPR) and the Data Protection Act 2018, the Data Controller is Luxe Corporation Ltd.

1. Information We Collect

We may collect and process the following data about you:

1.1 Information you give us

You may give us information about you by filling in forms on our site (such as the "Request Postage Pack" form) or by corresponding with us by phone, email, or otherwise. This includes:

• Identity Data: First name, last name, and title.
• Contact Data: Delivery address, billing address, email address, and telephone number.
• Transaction Data: Details about payments to and from you and other details of services you have purchased from us.
• Watch Data: Information regarding the brand, model, serial number, and condition of the timepiece you send to us.

1.2 Information we collect automatically

When you visit our site, we may automatically collect technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, and operating system and platform.

2. How We Use Your Information

We use information held about you in the following ways:

• To fulfill our contract: To process your service request, arrange the secure postage pack, inspect your watch, and carry out the repairs.
• To communicate with you: To provide you with updates on the status of your repair, send you quotes, and issue invoices.
• For insurance purposes: To ensure your timepiece is adequately insured during transit and while in our possession.
• To improve our site: To ensure that content is presented in the most effective manner for you and for your computer.

3. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

3.1 Strictly Necessary Cookies

These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website or use the service booking form.

3.2 Analytical/Performance Cookies

These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works.

3.3 Functionality Cookies

These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences.

4. Disclosure of Your Information

We do not sell your personal data to third parties. However, we may share your personal information with:

• Service Providers: Third parties who provide services to us, such as our secure courier partners (for delivery) and payment processors (for secure transactions).
• Insurers: To arrange cover for your timepiece while it is in our care.
• Legal Obligations: If we are under a duty to disclose or share your personal data in order to comply with any legal obligation.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. Access to your personal data is limited to those employees, agents, contractors, and other third parties who have a business need to know.

We will hold your data for as long as is necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Your Rights

Under data protection laws, you have rights including:

• Your right of access: You have the right to ask us for copies of your personal information.
• Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate.
• Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.

To exercise any of these rights, please contact us at enquiries@luxewatches.co.uk.

7. Contact Us

Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to: